FREQUENTLY ASKED QUESTIONS (FAQ)
WHAT IS WISHRENT?
With WISHRENT you can rent, sell, borrow or buy all kinds of creative or unique props, clothes, equipment and creations from others. Those people get paid for the rentals or sales. Everyone ends up stoked! Want to get paid to rent out or sell your costumes, your creative equipment, your accessories, handmade items and other creations? You can! Just sign up and "Post a New Listing."
HOW DOES WISHRENT FUNCTION?
Membership is free and anyone can borrow or buy, rent or sell the most unique kinds of items! Every renter or seller decides what they want to charge, how much the article should cost to rent out per day, per week or month and whether the costume should be shipped or picked up (because it's either too large, too clunky or too fragile to send). For the pick-up option you are provided with the 'Map View' on the right-hand corner of the WISHRENT page - which allows you to check where the item is located or what items are in your vicinity and close enough to you for you to pick up. You can also use the search bar and type in the desired location to have WISHRENT display all the items in that location.
You pay via a click of the mouse with different payment methods, of which the easiest to use is Paypal. WISHRENT takes a small fee from the renter or seller (10 percent of the item rental cost or selling price) only when they successfully rent or sell an item and are paid and can thus offer you a great and interesting variety of items in a much safer way than if you were to borrow it privately (due to our evaluation and feedback function) which allows you to review fellow members.
WHO CAN JOIN WISHRENT?
Anyone can join! Creatives, designers, photographers, cosplayers, production companies, stylists, LARPERS, fantasy freaks, nerds, fashion divas, really anyone who can either offer something interesting to others or needs to acquire something interesting! But not everyone can stay necessarily. We will continually pour over reviews, transactions and listings in order to maintain legitimacy and trust within the community. We think WISHRENT can be a great thing for the whole community, but we need your help to make sure that the right folks are involved.
WHAT CAN ONE FIND ON WISHRENT?
Anything! We have anything from costumes, mermaid-fins and tails, swords, movie and TV costumes (ie. Game of Thrones), armor, angel and fairy wings, crowns, headdresses, latex costumes, bridal and evening dresses, cosplays and LARP articles of all kinds, weapons and even props and furniture! Anything that is unique, fantastic or exciting!
We are even working on a photography equipment section where you can borrow things like fog machines, cameras and other photography equipment soon!
WHAT DOES IT COST TO USE WISHRENT?
Using WISHRENT doesn't cost you anything until you actually rent something out, at which point we charge a 10 % commission price of the total sum you have earned. The rest belongs to you. Sounds fair, doesn't it?
HOW CAN I MAKE SURE THAT MY ARTICLES ARE SEEN BY MORE PEOPLE?
1. ) Don't forget to use # hashtag keywords in your article description to describe your item so that more people can find it using that keyword in the search bar! When you want to rent out or sell a wedding dress you can for instance use the following keywords: #wedding #bride #bridal #dress #white #whitedress
Or for halloween costumes you can use: #horror #halloween #scary
2.) Don't forget to provide your website, facebook or instagram contact info in your 'ABOUT ME' section on WISHRENT. We will use that info to promote you and your article on our blog and our WISHRENT social media channels!
HOW CAN I MAKE SURE THAT NOTHING HAPPENS TO MY ITEM? WHAT HAPPENS IF AN ITEM IS RETURNED DAMAGED, DIRTY OR BROKEN?
When you rent from WISHRENT, we expect that you would treat it as you would your own (actually, maybe treat it even better than that!). We realize that things happen though. There are a few rules, that you have to follow. Never loan or rent out your things to a person if you have a bad feeling about them or they have received bad ratings or reviews. Is your item very valuable? Ask for a deposit.
Also always send your package safely with a tracking number so it can be followed at all times. Don't forget to ask the borrower to send it back to you with a tracking number as well!
Anything worse than a minor flaw will be the responsibility of the person who borrowed the item as stated in the Rental Agreement. If the issue cannot be resolved between the two members of the community, the WISHRENT crew will happily step in to help in making the owner is satisfied with our service. But remember, you review each other after each item you list, and those reviews stick with you in your profile for as long as you're a member. So it is in everyones' best interests that items are treated well.
Here are some tips to make sure your items get returned to you in good condition:
OPTION 1: Download the following contract via Dropbox and have the borrower sign the contract and return it to you via e-mail before you loan out your item: https://app.box.com/s/l1fbojzfbljoanl0igk6u9zpele33kth
That way they are legally bound to return it to you in the right condition.
OPTION 2: Ask for a deposit in your item description by providing your paypal address or account number. Once the deposit is transferred to you via paypal or via your account you can then let the person know they can click on rent to borrow your item. When the item is safely returned to you, you return the money to the borrower via paypal or their account. In case you need to discuss anything or clear up any questions or details you can simply write each other emails via our platform. Once you are done with transactions don't forget to review each other!
OPTION 3: Leave accurate and honest reviews of each other. In doing so, you and other users can gauge whether to trust a buyer or seller.
OPTION 4: Always send the item with a tracking number so it can be tracked at all times and arrive safely at your borrower. Also make sure to ask your borrower to send it back to you with a tracking number so you can always follow where your package is and to avoid it getting lost!
OPTION 5: If extreme problems occur contact our team and we will resolve the issue by contacting the troublemaker. In case the troublemaker does not respond positively we will remove and expel the troublesome party and do our best to find a solution for you.
HOW MUCH SHOULD I CHARGE TO RENT OUT MY ITEM AT WISHRENT?
Whatever makes it worthwhile for you. Maybe you don't want to list that brand new, smoking costume that you just had painstakingly sewed but I bet there are some creative items that would love to go to work for you. In the end, the price should simply be whatever amount makes it worthwhile for you. Our advice is to charge less and rent it out multiple thumbs. A good rule of thumb would be 10 percent of the selling price.
DO I HAVE TO SHIP EVERYTHING?
No, you can also pick the items up personally and get to know the people who are loaning you your things :) Use the map option in the right-hand corner of the WISHRENT page to locate items that are close to you and that you can pick up! Or search in the search bar for the location you are looking for!